Unified Communication in Today's Modern World

In today's workplace, digital transformation and hybrid working have changed the way organizations interact and work together with their staff and clients. This development reflects a deeper shift in the way we communicate and operate.

Adapting to the Hybrid Work Model

As hybrid working becomes the new norm, businesses must support their teams whether they are in the office or working remotely. This flexibility is essential for maintaining productivity and engagement.

Modern Workplace Communication

With less time spent in the office, teams rely more on messaging for quick communication, updates, and project collaboration, regardless of their physical location.

The Enduring Importance of Voice Communication

In today’s competitive landscape, phone calls remain crucial. They connect businesses with partners and customers, facilitating clear communication and building vital relationships essential for success.

Learn About Business Connect

Business Connect is a cutting-edge communication solution tailored for Australian businesses. It brings enterprise-level capabilities to small and medium-sized businesses, enhancing customer experience and streamlining operations.

Business Connect facilitates collaboration and connection from anywhere, on any device, including PCs, tablets, smartphones, and desk phones.

Offering inbound and outbound calls, video, and chat functions, it includes essential features for boosting productivity, improving customer engagement, and supporting flexible work environments.

Business Connect Key Features

Unique voice line configuration
Mix & match seat types
Free Hunt Groups, Auto Attendants & Call Queues
Seamless integration with Microsoft Teams
Range of Call Queue functions (seat dependent)
Detailed Call Analytics (seat dependent)
Scalable solution to suit businesses of all sizes

Boost Productivity and Save Money with Our Features

Our solution stands out by including essential features as standard. These features ensure efficient call management, enhance customer service, streamline operations, support business growth, and save you time and money.

Flexible Seat Options

With three different seat options, you’re not locked into a single choice for all users. Customize each seat type based on the specific features each user needs.

Microsoft Teams Integration

Handle calls directly within Microsoft Teams, eliminating the need to switch between apps. If Teams is down, continue making and receiving calls through our Chase with Webex softphone app and the Webex App Hub.

Chase with Webex Softphone

Download our softphone app to any device, enabling calls without a traditional handset. Work from anywhere on any device—Apple, Android, Mac, or PC—at no extra cost across all Business Connect seat types.

Pay Only for Needed Lines

Select the number of voice lines based on your business's call volumes, avoiding unnecessary costs. Each line can make one outbound call and receive three incoming calls simultaneously, reducing missed calls.

Comprehensive Call Routing

Create custom routing rules to ensure calls always reach the right person.

Base Analytics

Monitor customer interactions, measure team performance, identify trends, and quickly address issues to improve the customer experience.

Scalable Call Centre

Place calls in scalable queues with unique messages for callers on hold. Depending on the seat type, access Basic, Standard, or Premium Queues with features like auto-answer, overflow paths, and geographical routing.

Call Recording Basic

Record calls to understand customer pain points, monitor quality, train your team, and improve productivity. Also beneficial for customer retention, dispute resolution, and regulatory compliance.